Terms of service

These terms cover your use of Cuttl, the hosted service at app.cuttl.io, and the cuttl.io website. Cuttl is run by Meera Nair (“we”). By creating a workspace or using Cuttl, you agree to these terms. Questions: contact@cuttl.io.

1. Your account

• You need a workspace to use Cuttl. Keep your sign-in details safe, and tell us at contact@cuttl.io if you think someone else has used your account.
• You’re responsible for what happens in your workspace, including what your team members and connected AI assistants do there.
• Cuttl is a hosted service. We run and update it, and there’s nothing for you to install apart from the snippet on your site.

2. Plans and usage

• Cuttl has a Free plan and paid plans (Basic and Pro). The pricing page lists what each plan includes.
• Plans are priced by monthly unique visitors. A unique visitor is one person on one browser, counted once a month however many sessions they have. Bots and AI agents never count.
• When you reach your plan’s limit, Cuttl stops tracking new unique visitors and tests take no one new until the 1st of the next month. People already counted are still tracked. There are no overage charges. You can upgrade, or on Basic and Pro add a top-up of unique visitors for the rest of the month.
• Pro includes unlimited sites under a fair use policy. Fair use only stops abuse, such as scripts sending fake traffic.
• We may change what a plan includes or costs. If a change affects a paid plan you’re on, we tell you by email at least 30 days before it applies to you, and it starts at your next renewal.

3. Payments

• Payments are handled by Dodo Payments, which acts as the merchant of record. Dodo Payments’ own buyer terms cover the purchase itself, including taxes and payment methods.
• Paid plans renew automatically each month or year until you cancel.
• An upgrade starts straight away, and you pay the difference for the rest of the billing period. A downgrade starts at your next renewal.

4. Cancelling and refunds

• Cancel any time. Your plan keeps running to the end of the period you’ve paid for, then your workspace moves to Free. We don’t refund unused time.
• Changed your mind? Within 14 days of your first plan payment, monthly or yearly, email contact@cuttl.io and we’ll refund it in full. This applies once per customer.
• After a refund, the plan ends at once and your workspace moves to Free. Nothing is deleted for 90 days, so if you pick a plan again in that time, your data is all there.
• Bought the same plan twice? If a second plan is bought by mistake for the same workspace, we cancel it and refund it in full automatically.
• Not refundable: renewals, any payment after the first, and top-ups. A top-up is a one-off purchase of extra unique visitors for the rest of the month.
• This doesn’t affect any rights you have under the law where you live.

5. Your data and your visitors

• What Cuttl collects on your site belongs to you. We use it only to run Cuttl for you, and we never sell it or use it for advertising.
• You’re responsible for telling your visitors about Cuttl in your own privacy policy, and for asking for their consent where the law requires it. Cuttl has consent settings to help with this.
• Cuttl never stores your visitors’ IP addresses. Text typed into forms is masked by default.
• How long data is kept depends on your plan: recordings and heatmap detail for 7 days on Free, 30 days on Basic and 90 days on Pro; reports and numbers for the last 90 days, 1 year or 3 years. You can set a shorter period.
• You can erase a visitor’s data or delete a site at any time. To close your account, email contact@cuttl.io and we delete your workspace’s data.
• We keep backups of all data for 7 days, and deleted data leaves our backups within 7 days. On Basic and Pro, we can restore data deleted by mistake within those 7 days. Restores aren’t offered on Free.
• Our privacy policy covers the data we collect about you when you use cuttl.io.

6. Acceptable use

Don’t use Cuttl to:

• collect passwords, payment card numbers, health details or other sensitive personal data;
• record people on sites you don’t own or manage;
• send fake traffic, overload the service, or try to get around plan limits;
• break the law, or test or break into Cuttl’s security without our written permission.

We may pause or close a workspace that breaks these rules. If we can, we’ll tell you first and give you time to fix it.

7. Availability and changes to Cuttl

• We work to keep Cuttl running and your data safe, but we can’t promise it will always be available or free of errors.
• We improve Cuttl often. If we remove a main feature of a paid plan, we tell you first.

8. Liability

• Cuttl is provided “as is”. As far as the law allows, we aren’t liable for indirect losses, such as lost profits or lost sales.
• Our total liability to you is limited to what you paid us in the 12 months before the claim.

9. Ending these terms

• You can stop using Cuttl and close your workspace at any time.
• We can end these terms if you seriously break them. If we end them for any other reason, we refund any paid time you haven’t used.

10. Changes to these terms

If we change these terms, we update the date at the top of this page. If a change matters to paid customers, we email them at least 30 days before it applies.

11. Law

These terms are governed by the laws of India.

Contact

contact@cuttl.io