A replay of one real visit
A session recording, also called a session replay, shows what one visitor did on your site: where they scrolled, what they clicked, what they typed into and where they gave up. Watching one is a bit like looking over a customer’s shoulder.
Numbers tell you that something happened, such as “people leave the checkout page”. Recordings show you why: a button that doesn’t respond, a price that appears too late, an error message nobody sees.
How it works
A recording isn’t a video of the visitor’s screen. The script notes the structure of your page and every change to it, then rebuilds the visit when you press play. That keeps recordings small and sharp, and lets the tool hide sensitive details before anything leaves the browser.
What you can learn from recordings
- Why people drop out at a particular step, like a form, a pricing page or a checkout.
- Whether something is broken on certain devices or browsers.
- How people actually use a new feature or page, compared with how you expected them to.
- Which questions or doubts make people hesitate before they buy or sign up.
How to watch recordings without wasting hours
- Start from a question. “Why do people leave the cart?” is better than watching at random.
- Filter first. Watch visits from the step where people drop off, or ones with frustration signs like rage clicks or errors.
- Watch a handful, not hundreds. Five to ten recordings of the same problem usually show the pattern.
- Use the timeline. Jump to the marked moments, such as errors, rage clicks or conversions, and skip the quiet parts.
Privacy, done properly
Good session recording tools are built to avoid collecting personal details. Cuttl hides form entries by default, never stores IP addresses, doesn’t record login, checkout or payment pages, and waits for consent when your site uses a consent setting. You can also hide or block any part of a page yourself.
Session recordings in Cuttl
Cuttl records visits across your site and sorts them so the ones worth watching come first: frustration, errors, feedback and conversions. Each recording has a timeline of what happened, the console errors and failed requests behind it, and every other visit from the same person. You can share a link that opens at the exact moment that matters.
